Customer Service

Our Policy

We aim to provide high quality websites and advanced business systems plus the best customer service at a very competitive price.

Our web consultancy service will:

• Provide a service that builds a long term relationship with our customers.
• Provide on-going support and professional advice for our customers even when the work has been completed.
• We ensure there will be no hidden costs. Once a price has been agreed we will always make sure we complete the work with no extra costs.
• Adopt a very flexible approach because we understand how difficult it can be sometimes for our customers to have a definitive idea of what they want.
• Offer extensive knowledge and experience in business, technology and design.
• Offer FREE training on our easy to use content management software (epecentre).
  However, we can help you with your website maintenance if you prefer.
• Offer FREE ongoing telephone support during office hours.
• Pay attention to deadlines and targets.

Our Guarantee

We want you to be totally satisfied with the work we do for you so our guarantee is simply this:

"If the work we do for you does not fully live up to your expectations first time we will alter it until it is exactly as you want it at no additional charge".

Please see Terms and Conditions for detail.

Regards

Michael Spencer, Managing Director.
michael@epsilis.co.uk
Epsilis - Website Designers
47 Farthing Drive
Letchworth Garden City
Hertfordshire (Herts)
SG6 2TR
UK