Customer Service Policy
Website Designers and Search Engine Optimisation in Letchworth Hertfordshire (Herts)
We aim to provide high quality effective websites, that are search engine friendly to maximise your investment plus the best customer service at a very competitive price.
Our web design and search engine optimisation consultancy service will:
- Provide a service that builds a long term relationship with our customers.
- Provide on-going support and professional advice for our customers even when the work has been completed.
- We ensure there will be no hidden costs. Once a price has been agreed we will always make sure we complete the work with no extra costs.
- Adopt a very flexible approach because we understand how difficult it can be sometimes for our customers to have a definitive idea of what they want.
- Offer extensive knowledge and experience in business, technology and design.
- Provide guidance on Search Engine Optimisation (SEO) when required.
- Offer training on content management software (CMS) when used.
- Provide guidance on Disability Accessibility when required.
- Offer FREE ongoing telephone support during office hours.
- Pay attention to deadlines and targets.
We want you to be totally satisfied with the work we do for you so our guarantee is simply this:
"If the work we do for you does not fully live up to your expectations first time we will alter it until it is exactly as you want it at no additional charge".
Please see Terms and Conditions for detail.
Michael Spencer, Managing Director.
Epsilis - Website Designers
47 Farthing Drive
Letchworth Garden City
"Throughout the project, the Epsilis team have been readily available to ensure the project was on time and to our complete satisfaction. Within days of the website going live, we were receiving compliments on the design, the speed and of course, the content."
"Epsilis have a professional and flexible approach to their business. Our project had a demanding brief in terms of functionality and deadline. Epsilis kept us informed at every stage to ensure that the project evolved to meet all our requirements.
Epsilis inspired confidence at every stage through their ability to accurately understand and interpret our needs. Their proactive approach in the application of the latest technologies ensured our site met the Web accessibility requirements of our audience."