Customer comments and testimonials
Website Designers and Search Engine Optimisation in Letchworth Hertfordshire (Herts)

Synapse Information - Wordpress Website

Synapse Information"I have been delighted with the work that Michael has done - first rate - I will heartily recommend him to anyone. The key thing that Michael brings is great patience and expertise, I think of him like a master craftsman - the web's own Antonio Stradivari - I can discuss how I want the marketing to evolve and he will make the necessary adjustments, add his own creative thoughts and head toward a very polished result. I will definitely be using Michael on an onging basis"

Brian Donnelly - Synapse

Curium Solutions - Website and Wordpress Blog

Curium Solutions"As well as the design element for building web sites, Michael concentrates very much on the practical functionality of a web site to ensure high levels of web traffic, i.e. making sure it functionally works, can scale/be updated and can be found easily. Michael completely rebuilt the Curium site to overcome the issues that ... left us with; although our original site looked good, it couldn’t be found by search engines at all, the underlying code was screwed and many more serious issues! Michael sorted the lot."

Joel Farrar - Curium Solutions

CNCF (Christina Noble Children's Foundation) Rugby Tours, Dubai - web design

CNCF Rugby Tours"I am extremely grateful to Michael at Epsilis for his sterling work on the site over the last few years - there is no doubt part of the success of the CNCF team has been down to a slick website (with great photos!!)"

Graham Smith - CNCF Rugby Tours

3 Counties Heating, Harpenden, Hertfordshire - CMS based website design and SEO

3 Counties Heating Van"The general feedback I am getting for our site has been very good and we have had a few good leads from it and a number of other enquires too. Everyone I've spoken to is impressed with the site and has said how professional it looks. Some even asked if it was expensive. What we wanted was to stand out from the crowd and be able to compete with the bigger companies like British Gas and Northern Gas Heating. I think we have certainly achieved this with the design. The SEO of course we will have to wait and see.

Thank you for all the hard work you put into this site."

Barbara Dicker - 3 Counties Heating, Harpenden, Hertfordshire

C.A.S. Electrical (Ware) Ltd - Search engine friendly web design

CAS Electrical Logo"Michael made the process of developing a website for our company easy. He is a wealth of information on search engine optimization and website development and is always willing to give advice and help. We would definitely recommend Michael without hesitation to anyone who is looking beyond just a website and wants the site to rise in the search engine rankings. We look forward to working with Michael for many years to come for on going developments to the website."

Tracey Cassidy - C.A.S. Electrical (Ware) Ltd, Hertfordshire.

Modus Operandi - CMS based website design

Modus Operandi Logo"I wanted a sensible website design and build that would give me maximum flexibility to strategically grow my businesses over time. I also wanted to incorporate SEO into the design and build without paying expensive SEO fees to a so called specialist. Epsilis provided the solution and have built two sites for me that are performing well. Working with Michael has been a pleasure and behind his unassuming nature is a wealth of talent and experience that he is happy to share to improve your web presence and your business. Michael also provides an incredible ongoing support and advisory service and is always available to answer your questions and queries first hand. If you are considering creating a new website or revamping your old site then be sure to seek out the services of Michael Spencer and his company Epsilis"

Ursuline Edwards-Sutton (Director), Modus Operandi, Hemel Hempstead, Hertfordshire.

Furnishing Report - CMS based website design

Furnishing Report Logo“Michael Spencer’s knowledge, skill and approachability have proved to be second to none. Content management system driven websites can be incredibly complex, but Michael has followed the brief to the letter and provided a range of solutions that will allow us to monetise our website. We would highly recommend him as a web designer/developer and have every intention of using his services when we launch further sites in the future.”

 Richard de Melim, publisher, Furnishing Report, Letchworth Garden City, Herts

Peter Hamilton Kitchens - Web site redesign for search engine optimisation

Peter Hamilton Logo"WOW!!! There needs to be some minor alterations of course, and I have taken on board your comments... but once again WOW!!!"
Peter Hamilton

"seeing as the compliments are being handed out I thought it only right you got your share"...Hi Peter, Just had a look at you website which is fantastic. One of the best I've seen. Michael Knaggs

Peter Hamilton Kitchens, Bishops Stortford, Hertfordshire

Quantum Binders Ltd - Web site redesign for search engine optimisation

Quantum Binders LogoI wanted to let you know we are performing really well in the search engines now.

Terry organised some back links and this as well as your improvements are doing the trick.

Big Thank You, Charlotte Smith

Quantum Binders Ltd, Broxbourne, Hertfordshire

Promain - Web site shop search engine optimisation

Promain Logo"We should have asked you to be involved from the beginning then we would have had the job done properly"
Mark French, Promain

"We are really busy now, the phones haven't stopped ringing"
Carol Barry, Promain

Promain, Hitchin, Hertfordshire

4 My Schools - New web site design

4 my schools logo


"Brilliant thank you very much - You continue to excel"

Mark Payne, 4 My Schools, Chelmsford, Essex

NHCVS - New web site design

"Thank you for doing such a fantastic job you have even made Compact look more interesting which is a skill in itself"

Jacquie Hime, Director, North Hertfordshire Compact, Letchworth Garden City, Herts

JT Marketing Services - Web site design and search engine optimisation

JT Marketing Logo



"Michael is very approachable and will provide straight forward and honest advice"

Joseph Tirelli, JT Marketing Services, Hunsdon, Hertfordshire

Home Heating - Web site redesign for search engine optimisation

"The site looks good, you have done all that was asked. The internet is now our major source for heating enquires. What can I say but thank you."

Les Dicker, Home Heating, Hertfordshire

Redsky Solutions Ltd - Web site redesign for search engine optimisation

"Looks excellent - great (search engine) results"

Paul Weller, Practice Partner, Redsky Solutions, Hitchin, Hertfordshire

North Herts CVS - Web site redesign

"I am really impressed, I think it now looks really good. I will be showing the trustees on Monday just to see if there is anything they would like to add/comment on. Thank you so much for sorting everything out as I am aware that you had several mountains to climb to get us to this stage."

Jacquie Hime Executive Director,
North Herts Council For Voluntary Service, Letchworth, Hertfordshire

Allen Mezzanines - New search engine friendly web site design

Allen Mezzanines


"We have already had some nice enquiries from the site, so it is definitely working.
Have also had some compliments about the site. Thanks for your help."

Nigel Allen, Allen Mezzanines, Letchworth Garden City, Hertfordshire

Mars Building Contractors - New search engine friendly web site design

Mars Builders Logo"The web site seems to be coming up well on some of the searches ie grab lorries, piling and digger hire. ... Thanks I am very impressed so far"
Mark Feldman

"The best builders website I have ever seen"
This was a comment from a local Estate Agent

Mars Builders and Building Contractors, Knebworth, Hertfordshire

REN Solutions - New search engine friendly web site design

REN Logo"...... quickly understood what we required and produce the site with a minimum of fuss. Michael's flexible approach and prompt feedback made the whole process straightforward. A pleasure to work with."

Nick Reilly, REN Solutions, Knebworth, Hertfordshire

Freelance Copy - Web site redesign for search engine optimisation

Freelance Copy Logo"Epsilis gave us a completely unique, personal, and highly professional service.
We are delighted with our new website as it passes W3C validation and is completely accessible for disabled people. The design is great and can be viewed from any size of monitor.
Michael Spencer is a Master Craftsman of the web."

Jackie Griffiths - Senior Copywriter, Freelance Copy, Hitchin, Hertfordshire

The Haymakers Survey - New website design

"I'm so glad you are doing my website"

Chrissie Daines, The Haymakers Survey, Ware, Hertfordshire

Tariff Consultancy Limited - Replacement CMS based web design and seo

"Fantastic ... I can update the site easily now ... it even deals with tables!"

Margrit Sessions, Managing Director, Tariff Consultancy Limited, London

The Baily Thomas Charitable Fund - Web design

BT Logo

"At our last meeting the Trustees reiterated how pleased they were with the site and thought it looked excellent!"

Ann Cooper, Trust Manager, The Baily Thomas Charitable Fund, Luton, Bedfordshi

The Wow! Awards - Web design and SEO


"Hi Michael.

I just wanted to say a big THANK YOU!

Thank you for all your help with our websites.

Since you and your team have taken over the management of our websites there has been a significant improvement in every aspect. Visually, the sites are much more attractive. In terms of content, they look much more professional. And, most importantly, in terms of our rankings with the search engines we have achieved a fantastic improvement!

Whilst I appreciate your technical ability what I also really like is your down-to-earth business advice. Everything that you have recommended has been both practical and effective.

And finally, you're such nice people to work with.

Thanks again.

Have fun!"

Derek Williams, The Wow! Awards, Stevenage, Hertfordshire

The Digital Office - Web design and search engine optimisation


"We were introduced to Epsilis, as a company that could increase potential customers visiting our web site, instead of having to contemplate spending a fortune on Marketing the site.

We had become disillusioned with the internet and its place in our industry and even if we needed a web site at all. With the minimum of fuss and very little input from ourselves, we have seen a dramatic increase in visits to the new revised site over the first 3 months and have instantly made significant, additional, high value sales from these visits.

Have a look at the site and see what you think."

Paul Stafford, Director, The Digital Office, Henlow, Bedfordshire

Bishop Creighton House - CMS based web design

"I'm really happy to provide a testimonial: I found working with you very helpful and supportive. As you know, we didn't have much IT expertise in-house, and it was vital to have someone who talked us through it in a way we could easily understand. I especially appreciated the support and advice around things like accessibility, and legal issues like the privacy policy. Your response to my hundreds of queries was fast and helpful, and I also appreciated your willingness to make the hundreds of small changes as we went through the process! Thanks for all your help"

Karen Osborn, Director, Bishop Creighton House, London

Prospects Services Ltd - New web site design

"Epsilis have a professional and flexible approach to their business. Our project had a demanding brief in terms of functionality and deadline. Epsilis kept us informed at every stage to ensure that the project evolved to meet all our requirements.

Epsilis inspired confidence at every stage through their ability to accurately understand and interpret our needs. Their proactive approach in the application of the latest technologies ensured our site met the Web accessibility requirements of our audience."

Stefan Passchier, Web Site Manager, Prospects Services Ltd, Orpington, Kent

The Management Practice - New web site design


"Having had the website live now for a couple of months, I would just like to thank you and your team for your efforts in designing and publishing the site so effectively.

I have had positive comments from clients about the site, and the ideas that your team came up with in making some of the site downloadable in PDF format has been well received by students and clients alike"

Steve Hollingsworth, MD, The Management Practice, Stevenage, Hertfordshire

Sterry Communications - CMS based web design

"Since updating our site with Epsilis, we have had a large increase in visitors. This is mostly due to the increased content and regular news updates that can be included through the content management management software. We have recently received a large order from a enquiry generated from the site who researched our company from the website before contacting us. Working with Epsilis to complete the web site has been easy and I am looking forward to with them in the coming years."

Andrew Parmenter, Marketing Manager, Sterry Communications, Welwyn, Hertfordshire and Bredbury, Manchester

Our Customer Survey

What our customers think of us and our work is of paramount importance to us. We therefore took the opportunity to have a customer survey done by an independent Marketing Consultant provided by a Business Link scheme. The survey report is here (in pdf format) and the follow up interview report is here (in pdf format).

Some comments from that survey:

  • "they knew what they were doing"
  • "listened well were not pushy"
  • "treated the project as a joint venture partnership with us"
  • "Good value for money and capable people"
  • "Epsilis was not payment orientated and a relationship developed to find the solution".
  • "Epecentre the content management toolbox gives maximum flexibility"
  • "Epsilis had the right skills to improve existing website and provide an solution"
  • "Epsilis are more than web designers, their offer goes beyond structure and management of commercial website"
  • "Epsilis are as good as other larger top web companies"


The Morrisby Organisation - CMS based web design


"The Morrisby Organisation, leaders in psychometric assessments for career and education advice, wanted a new website.

We wanted a site that was attractive but business-like appearance and allows users uncomplicated access to the many pages of information we provide.

Other important factors were that the new site had to be available within a fixed time frame and once up and running, it should be readily accessible and quick to update.

Epsilis were selected as the supplier because they were able to meet all the criteria.

From a basic outline of these needs, Epsilis quickly understood our requirements and offered a series of design proposals. This included advice on the structure of the site to ensure easy navigation and compatibility with a range of browsers.

The Content Management Consol has proved a rapid and effective system for managing the site. It allows us to make our own day-to-day changes by editing text, changing and inserting tables and images, as required. Routine control of the site remains with us but at the same time, there is telephone support as and when needed.

Throughout the project, the Epsilis team have been readily available to ensure the project was on time and to our complete satisfaction.

Within days of the website going live, we were receiving compliments on the design, the speed and of course, the content."

David Gould, The Morrisby Organisation, Hemel Hempstead, Hertfordshire

ML Services - CMS based web design

"I have found Epsilis to be very professional. Projects are always delivered on time and to budget and all backed up by a very high level of customer service. I will have no problems outsourcing work to Epsilis in the future."

Mark Langworth, Managing Director, ML Services UK Ltd, London.

PBI Media - CMS based web design

"Epsilis are a very competent web design company. Their approach to site design is very structured and professional so you are always aware of where you are in the project lifecycle.
Their understanding of Internet technologies and the way that people use the Web has proved invaluable."

Hershna Mistry, Internet Development Executive, PBI Media, London

The Phillips Group - CMS based web design

"Rapid deployment of new content is vital to our training business and the Epsilis epecentre management interface gave us the power to bring new products to our online customers in a matter of minutes - not days.....

.....the Epsilis epecentre management interface provided us with full control over advanced website functionality in a plain English environment"

Nick McHugh, Internet Development Manager, The Phillips Group, London

Sterry Communications - CMS based web design

"As soon as I saw the Epsilis content management software capabilities and easy to use interface, I knew this was exactly what we needed to keep our site up to date"

Malcolm Tilbe, Marketing Manager, Sterry Communications

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Web Design and Search Engine Optimisation (SEO) covering Hertfordshire (Herts) and Bedfordshire (Beds)