Customer comments and testimonials

Stephens and Co

"Hi Michael.

I just wanted to say a big THANK YOU!

Thank you for all your help with our websites.

Since you and your team have taken over the management of our websites there has been a significant improvement in every aspect. Visually, the sites are much more attractive. In terms of content, they look much more professional. And, most importantly, in terms of our rankings with the search engines we have achieved a fantastic improvement!

Whilst I appreciate your technical ability what I also really like is your down-to-earth business advice. Everything that you have recommended has been both practical and effective.

And finally, you're such nice people to work with.

Thanks again.

Have fun!"

Derek Williams, Stephens & Co, Welwyn, Hertfordshire - Results for Business and Sponsors of The WOW! Awards(tm)

The Digital Office

"We were introduced to Epsilis, as a company that could increase potential customers visiting our web site, instead of having to contemplate spending a fortune on Marketing the site.

We had become disillusioned with the internet and its place in our industry and even if we needed a web site at all. With the minimum of fuss and very little input from ourselves, we have seen a dramatic increase in visits to the new revised site over the first 3 months and have instantly made significant, additional, high value sales from these visits.

Have a look at the site and see what you think. www.thedigitaloffice.co.uk"

Paul Stafford, Director, The Digital Office, Henlow, Bedfordshire

Bishop Creighton House

"I'm really happy to provide a testimonial: I found working with you very helpful and supportive. As you know, we didn't have much IT expertise in-house, and it was vital to have someone who talked us through it in a way we could easily understand. I especially appreciated the support and advice around things like accessibility, and legal issues like the privacy policy. Your response to my hundreds of queries was fast and helpful, and I also appreciated your willingness to make the hundreds of small changes as we went through the process! Thanks for all your help"

Karen Osborn, Director, Bishop Creighton House, London

Prospects Services Ltd

"Epsilis have a professional and flexible approach to their business. Our project had a demanding brief in terms of functionality and deadline. Epsilis kept us informed at every stage to ensure that the project evolved to meet all our requirements.

Epsilis inspired confidence at every stage through their ability to accurately understand and interpret our needs. Their proactive approach in the application of the latest technologies ensured our site met the Web accessibility requirements of our audience."

Stefan Passchier, Web Site Manager, Prospects Services Ltd, Orpington, Kent

The Management Practice

"Having had the website live now for a couple of months, I would just like to thank you and your team for your efforts in designing and publishing the site so effectively.

I have had positive comments from clients about the site, and the ideas that your team came up with in making some of the site downloadable in PDF format has been well received by students and clients alike"

Steve Hollingsworth, MD, The Management Practice, Stevenage, Hertfordshire

Sterry Communications

"Since updating our site with Epsilis, we have had a large increase in visitors. This is mostly due to the increased content and regular news updates that can be included through the content management management software. We have recently received a large order from a enquiry generated from the site who researched our company from the website before contacting us. Working with Epsilis to complete the web site has been easy and I am looking forward to with them in the coming years."

Andrew Parmenter, Marketing Manager, Sterry Communications, Welwyn, Hertfordshire and Bredbury, Manchester

Our Customer Survey

What our customers think of us and our work is of paramount importance to us. We therefore took the opportunity to have a customer survey done by an independent Marketing Consultant provided by a Business Link scheme. The survey report is here (in pdf format) and the follow up interview report is here (in pdf format).

Some comments from that survey:

• "they knew what they were doing"
• "listened well were not pushy"
• "treated the project as a joint venture partnership with us"
• "Good value for money and capable people"
• "Epsilis was not payment orientated and a relationship developed to find the solution".
• "Epecentre the content management toolbox gives maximum flexibility"
• "Epsilis had the right skills to improve existing website and provide an Amazon.com solution"
• "Epsilis are more than web designers, their offer goes beyond structure and management of commercial website"
• "Epsilis are as good as other larger top web companies"

The Morrisby Organisation

"The Morrisby Organisation, leaders in psychometric assessments for career and education advice, wanted a new website.

We wanted a site that was attractive but business-like appearance and allows users uncomplicated access to the many pages of information we provide.

Other important factors were that the new site had to be available within a fixed time frame and once up and running, it should be readily accessible and quick to update.

Epsilis were selected as the supplier because they were able to meet all the criteria.

From a basic outline of these needs, Epsilis quickly understood our requirements and offered a series of design proposals. This included advice on the structure of the site to ensure easy navigation and compatibility with a range of browsers.

The Content Management Consol has proved a rapid and effective system for managing the site. It allows us to make our own day-to-day changes by editing text, changing and inserting tables and images, as required. Routine control of the site remains with us but at the same time, there is telephone support as and when needed.

Throughout the project, the Epsilis team have been readily available to ensure the project was on time and to our complete satisfaction.

Within days of the website going live, we were receiving compliments on the design, the speed and of course, the content."

David Gould, The Morrisby Organisation, Hemel Hempstead, Hertfordshire

ML Services

"I have found Epsilis to be very professional. Projects are always delivered on time and to budget and all backed up by a very high level of customer service. I will have no problems outsourcing work to Epsilis in the future."

Mark Langworth, Managing Director, ML Services UK Ltd, London.

PBI Media

"Epsilis are a very competent web design company. Their approach to site design is very structured and professional so you are always aware of where you are in the project lifecycle. Their understanding of Internet technologies and the way that people use the Web has proved invaluable."

Hershna Mistry, Internet Development Executive, PBI Media, London

The Phillips Group

"Rapid deployment of new content is vital to our training business and the Epsilis epecentre management interface gave us the power to bring new products to our online customers in a matter of minutes - not days.....

.....the Epsilis epecentre management interface provided us with full control over advanced website functionality in a plain English environment"

Nick McHugh, Internet Development Manager, The Phillips Group, London

Sterry Communications

"As soon as I saw the Epsilis content management software capabilities and easy to use interface, I knew this was exactly what we needed to keep our site up to date"

Malcolm Tilbe, Marketing Manager, Sterry Communications